Privacy Policy

Tereda Software LLC ("Tereda Software," "Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy. If you do not agree with our policies and practices, do not use our Services.

1. Information We Collect

1.1 Information You Provide Directly

We may collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you contact us or create an account.
• Account Information: Username, password, and account preferences.
• Communication Data: Content of messages, emails, or other communications you send to us.
• Payment Information: Billing address and payment details when you make purchases (note: payment processing is handled by third-party processors).
• Feedback and Survey Responses: Information you provide when responding to surveys or providing feedback.

1.2 Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Information: Features used, pages visited, time spent, and interactions with our Services.
• Log Data: IP address, browser type, referring/exit pages, and date/time stamps.
• Location Information: General location based on IP address (we do not collect precise GPS location without explicit consent).

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• App Store Platforms: Apple App Store and Google Play Store may provide us with analytics and purchase information.
• Analytics Providers: Third-party analytics services may provide aggregated usage data.
• Social Media: If you interact with us on social media platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain Services: To deliver, operate, and improve our Services.
• Process Transactions: To process purchases, subscriptions, and payments.
• Customer Support: To respond to your inquiries, comments, and requests.
• Communications: To send you technical notices, updates, security alerts, and support messages.
• Marketing: To send promotional communications (you may opt out at any time).
• Analytics: To analyze usage patterns and improve our Services.
• Security: To detect, prevent, and address technical issues, fraud, and abuse.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics providers
• Customer support tools
• Email delivery services

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders and subpoenas
• Government agency requests
• To protect our legal rights
• In connection with a merger, acquisition, or sale of assets

3.3 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or anonymize it so that you can no longer be identified.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You may request access to the personal information we hold about you and request that we correct any inaccurate information.

6.2 Deletion

You may request that we delete your personal information, subject to certain exceptions required by law.

6.3 Opt-Out of Marketing

You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as service-related notices.

6.4 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Our Services do not currently respond to Do Not Track signals.

6.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose;
• The right to request deletion of your personal information;
• The right to opt out of the sale of your personal information (we do not sell personal information);
• The right to non-discrimination for exercising your privacy rights.

6.6 European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data;
• The right to rectification of inaccurate data;
• The right to erasure ("right to be forgotten");
• The right to restrict processing;
• The right to data portability;
• The right to object to processing;
• The right to withdraw consent.

7. Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we learn that we have collected personal information from a child under the applicable age, we will take steps to delete that information as soon as possible.

8. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. You can control cookies through your browser settings, though disabling cookies may affect certain features of our Services.

Types of Cookies We Use:

• Essential Cookies: Required for the operation of our Services.
• Analytics Cookies: Help us understand how users interact with our Services.
• Functionality Cookies: Remember your preferences and settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Tereda Software LLC
Email: contact@teredasoftware.com

For privacy-specific inquiries, you may also contact us at:
privacy@teredasoftware.com